FAQ

Yes! Have you ever heard the saying you only get one shot? Well in the music business these days that has never been truer. With so many people making music now you need your music to stand out from the crowd. When I Mix and Master your song, you are getting a radio-ready product that will compete against anything the major labels put out. With all the time and effort you put into your music, don’t shortchange yourself and skip on the most vital step of the recording process.

If you’re using Pro Tools, Logic or Studio One you can send the session file. (please include all audio files)  The only thing you must do is convert any midi or virtual instrument tracks to audio because I don’t always have the same synths or sound banks.

For all other DAW’s you have two options:

1. If you have a rough mix that you have been working on and somewhat like, I would rather start mixing where you left off. So, in that case, I ask you send one set of stems “wet” with effects, compression, eq, etc. left on (minus any mix bus limiting) and one set dry with no effects or eq or compression. (If you have auto-tune or any other pitch plugins you like the sound of, you can leave them on the dry stems as well.
2. If you have a really basic ruff mix, and we are mixing the song from scratch you can just send the stems dry.

In both cases just make sure each file starts at bar one and plays to the end of the song. Please include a rough mix in the folder as well. When ready to send zip the folders and title it with your order name and email. Next pick the package you wish to purchase, and once you have received the confirmation email with the upload link, you can upload your zip file. NOTE: We have Logic and Garageband at the studio as well, so if you have issues send the stems we can sometimes arrange to export them here.

When sending your two-track mix for mastering, please send as a 24 or 16 bit .WAV file. Turn off all compression, EQ and limiting on the master fader. MP3 files are not acceptable for high quality mastering, and converting them in itunes will not change this. You must bounce or export directly from your mixing software to achieve a true 24bit WAV file. When your ready, make payment and you will receive a link to upload.

Most mixing and mastering companies don’t offer a Money Back Guarantee. It’s understandable because we don’t have control of where the song was recorded, the quality of the recording, or the expectations of the client. However, we offered a 50% money back guarantee for all first-time customers who purchase our Elite package. That way you have the peace of mind knowing you’re going to get a mix you love or you won’t have to pay much for it. Even if you don’t purchase the elite package please know that 95% of our clients end up becoming long-term clients, and we do everything we can to make sure you’re 100% happy with the final product.

Here’s How it Works:

1. Purchase the Elite Package and upload the files to the link you receive from the confirmation email.
2. We mix the song and get it back to you within 4-5 business days.
3. We will send 1 minute of the song.
4. Once you take a listen you can either:

A. Email us saying you like the mix and want to move on to the revision process. We will then send you the full mix to make revisions notes to and the money back guarantee is no longer active.

B. Email us telling us you don’t like the mix and want your money back.

It’s that simple.

Please watch the video below for step by step instructions on how to send files from Garageband.

Please watch the video below for step by step instructions on how to send files from Ableton.

Please watch video below for step by step instructions on how to send files from FL Studio.

Please watch the video below for step by step instructions on how to send files from Reason.

Please watch the video below for step by step instructions on how to send files from Adobe Audition.

Please watch the video below for step by step instructions on how to send files from Cubase.